jiliko believes that gaming should always be an enjoyable and controlled experience. This page outlines the tools, resources, and commitments we have in place to help every player in Bangladesh game safely and within their limits.
Protection Tools
These tools are available to every registered jiliko player. Log in to your account dashboard to activate any of the following responsible gaming features at any time.
Set a daily, weekly, or monthly cap on the amount you can deposit into your jiliko account. Once a limit is active it takes effect immediately. Reducing a limit applies instantly; increasing a limit requires a mandatory 24-hour cooling-off period before it takes effect, giving you time to reconsider.
Set a session duration limit so that jiliko notifies you when you have been playing for a specified length of time. When the reminder triggers, you can choose to continue or end your session. This tool helps you stay aware of how long you have been on the Platform and prevents sessions from extending unintentionally.
Take a short break from jiliko by activating a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period your account remains open but you cannot place bets or make deposits. The period cannot be shortened once activated. This tool is ideal for players who feel they need a temporary pause rather than a full exclusion.
If you feel that gambling is having a serious negative impact on your life, you can request a self-exclusion from jiliko. Self-exclusion closes your account for a minimum period of 6 months or permanently, at your choice. During the exclusion period, jiliko will also suppress all promotional communications sent to your registered contact details.
Set a maximum loss threshold across a defined time period — daily, weekly, or monthly. Once the loss limit is reached, your betting access is suspended for the remainder of that period. This is one of the most effective tools for staying within a budget you are comfortable with, and jiliko encourages all players to configure one before they begin playing.
Access a full breakdown of your deposits, withdrawals, bets placed, and net gaming activity over any selected period directly from your jiliko account dashboard. Reviewing your activity statement regularly is a good habit that keeps your gaming behaviour transparent to you and helps you make informed decisions about your play.
Know the Signs
Gambling is entertainment, but for some people it can become a problem. Recognising the early warning signs is the first step towards getting back in control. If any of the following apply to you or someone you know, please reach out for help.
Gambling with increasing amounts of money in an attempt to recover money that has already been lost — sometimes called "chasing" — is one of the clearest indicators of problem gambling behaviour.
Continuing to gamble even when it causes feelings of guilt, anxiety, or distress — or using gambling as a way to escape personal problems or difficult emotions — is a sign that the activity has moved beyond entertainment.
Using borrowed money, credit facilities, or funds intended for essential household expenses such as rent, food, or utilities to fund gambling sessions is a serious warning sign that requires immediate attention.
Regularly spending far more time gambling than originally intended, or finding it difficult to stop playing even when you have decided to, suggests a loss of control over gambling behaviour.
Concealing gambling activity from family members, friends, or colleagues — including lying about how much time or money has been spent — is a common sign that the person involved recognises that their gambling has become problematic.
Neglecting work, studies, family obligations, or personal health in favour of gambling — or prioritising gambling over activities that were previously important and enjoyable — indicates that gambling has taken an unhealthy hold.
If you recognise any of the above warning signs in your own behaviour, please do not wait. Contact the jiliko support team at [email protected] to activate self-exclusion or a cooling-off period immediately. You can also use the live chat feature inside your account dashboard for the fastest response. Seeking help is a sign of strength, not weakness — jiliko is here to support you.
Self-Assessment
The following questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers. If you answer "yes" to several of these questions, it may be a good time to speak to someone or use one of jiliko's responsible gaming tools.
Problem gambling affects people from all walks of life across Bangladesh and around the world. Acknowledging a problem and asking for help is the most important step you can take. jiliko's support team is available 24/7 and all responsible gaming requests are handled with complete confidentiality.
Have you ever gambled with money that was set aside for essential living expenses such as rent, food, or bills?
Have you ever felt the need to gamble with larger and larger amounts of money in order to experience the same level of excitement?
Have you made repeated unsuccessful attempts to cut back, control, or stop gambling?
Do you feel restless, irritable, or anxious when you try to reduce or stop your gambling activity?
Have you ever gambled as a way to escape problems in your daily life, or to relieve feelings of stress, guilt, anxiety, or depression?
Have you ever lied to family members, friends, or your employer about the amount of time or money you spend on gambling?
Has gambling negatively affected an important relationship, your job, your education, or any other significant area of your life?
Have you ever relied on others — family, friends, or lenders — to provide money to relieve a financial situation caused by gambling?
Our Commitment
Every player who registers on jiliko must pass age and identity verification before their account is fully activated. We use document checks to confirm that all players are aged 18 or above before any deposits or gameplay are permitted.
When a player activates self-exclusion or a cooling-off period, jiliko immediately removes them from all marketing and promotional communication lists. No bonus offers, game announcements, or re-engagement emails will be sent during the exclusion period.
jiliko's customer support team is trained to identify indicators of problem gambling behaviour and to respond appropriately. If a support agent identifies concerning patterns in a player's account activity, they are empowered to proactively offer responsible gaming tools.
jiliko does not direct gambling advertisements at persons who are known to be under 18, or at persons who have self-excluded. All promotional content produced by jiliko includes responsible gaming messaging and 18+ notices.
All responsible gaming tools — deposit limits, loss limits, cooling-off periods, and self-exclusion — are accessible directly within every player's jiliko account dashboard. These controls are easy to activate and, for protective measures, take effect immediately with no delay or friction.
Get Help Now
If you are concerned about your gambling habits or the habits of someone close to you, please do not hesitate to reach out to the jiliko support team. All responsible gaming requests are treated as a priority and handled with complete discretion.
What to Include in Your Request
jiliko is committed to providing a safe and enjoyable gaming environment for every player in Bangladesh. Explore our games, review our FAQ, or log in to manage your responsible gaming settings. 18+ only.