jiliko Privacy Policy

1 Introduction

jiliko ("jiliko", "we", "us", "our") operates the online casino and sports betting platform available at jiliko.biz (the "Platform"). We are committed to protecting the personal data of all players and visitors who interact with the Platform. This Privacy Policy ("Policy") sets out in clear terms what personal data we collect, the purposes for which we process it, how long we retain it, who we may share it with, and the rights you hold over your own data.

This Policy applies to all registered players, prospective players who browse the Platform without registering, and any other individuals whose personal data jiliko processes in connection with the operation of jiliko.biz. It applies regardless of the device or method used to access the Platform, including desktop browsers, mobile browsers, and any jiliko-branded application.

This Policy should be read together with jiliko's Terms & Conditions and Responsible Gaming policy, both of which are available on the Platform. Where any conflict arises between this Policy and another jiliko document, the terms most protective of your personal data shall prevail.

2 Data We Collect

jiliko collects personal data in several categories depending on how you interact with the Platform. The table below sets out the principal categories of data we collect and examples of the specific data points within each category.

3 How We Collect Your Data

jiliko collects personal data through the following primary channels:

3.1 Direct Collection

The majority of personal data we hold is provided directly by you. This occurs when you register a jiliko account, complete the identity verification process, make a deposit or request a withdrawal, contact the jiliko support team, respond to a survey or promotion, or update your account profile.

3.2 Automated Collection

When you access the Platform, certain technical data is collected automatically by jiliko's servers and analytics systems. This includes your IP address, the pages you visit, the games you play, the duration of your sessions, and the device and browser details described in Section 2. This data is collected using cookies, server logs, and similar technologies, which are described in Section 7.

3.3 Third-Party Sources

In some circumstances, jiliko may receive personal data about you from third parties. This includes identity verification service providers who assist with KYC checks, payment processors who confirm transaction status, and fraud prevention services that flag high-risk account activity. jiliko only receives data from third-party sources where it is lawful to do so and where the third party has appropriate authority to share the data.

4 How We Use Your Data

jiliko uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, verify, and close your jiliko player account in accordance with our Terms & Conditions.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate financial records of all transactions on your account.
• Identity Verification: To comply with Know Your Customer (KYC) obligations, verify your age, and confirm that you meet the eligibility requirements to use the Platform.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats that may affect the Platform or its players.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with account and technical matters via email or live chat.
• Responsible Gaming: To monitor account activity for indicators of problem gambling, to enforce self-exclusion arrangements, and to apply deposit limits and cooling-off periods requested by players.
• Platform Improvement: To analyse aggregated and anonymised usage data in order to improve the performance, reliability, and user experience of the Platform.
• Legal and Regulatory Compliance: To maintain records as required by applicable law, to respond to lawful requests from regulatory or law enforcement authorities, and to exercise or defend jiliko's legal rights.
• Service Communications: To send you transactional emails relating to your account, including deposit confirmations, withdrawal notifications, and security alerts. These communications are operational and cannot be opted out of while your account remains active.

5 Legal Basis for Processing

jiliko processes personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing necessary to perform the contract between jiliko and the player, including account registration, payment processing, and game access.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC obligations, anti-money laundering rules, and data retention requirements.
• Legitimate Interests: Processing carried out in pursuit of jiliko's legitimate business interests, such as fraud prevention, Platform security, and the improvement of services, where those interests are not overridden by your data protection rights.
• Consent: Processing carried out on the basis of your freely given, informed consent, such as the sending of promotional communications. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

6 Sharing Your Data

jiliko does not sell personal data to third parties. We may share your data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data protection obligations:

6.1 Service Providers

jiliko engages trusted third-party service providers to support the operation of the Platform. These include identity verification providers, payment processing partners (including the operators of bKash, Nagad, Rocket, and Upay integrations), cloud hosting providers, and customer support software vendors. These providers process your data only on jiliko's instructions and are contractually prohibited from using it for their own purposes.

6.2 Game Providers

The games available on jiliko are supplied by certified third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe, and Habanero. These providers may receive limited technical data (such as a player identifier and session token) necessary to deliver the game experience. They do not receive your full identity or financial data.

6.3 Legal and Regulatory Authorities

jiliko may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts where mandated by applicable law, or where disclosure is necessary to protect the rights, property, or safety of jiliko, its players, or the public.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of jiliko's business or assets, player data may be transferred to the acquiring entity. jiliko will notify affected players in advance of any such transfer where required by applicable law, and will ensure that appropriate data protection safeguards are in place.

7 Cookies & Tracking Technologies

jiliko uses cookies and similar technologies (including local storage and session tokens) on the Platform. Cookies are small text files stored on your device that help the Platform function correctly and allow us to understand how it is used. The following categories of cookie are used on jiliko.biz:

• Strictly Necessary Cookies: These are essential for the Platform to operate. They maintain your login session, remember your account preferences, and ensure secure navigation between pages. These cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: These remember your optional preferences, such as your chosen language setting and display options, to provide a more personalised experience on return visits.
• Analytical Cookies: These allow jiliko to collect aggregated information about how the Platform is used — which pages are visited most, how long sessions last, and where technical errors occur. This data is used in anonymised form to improve Platform performance and is not linked back to individual player identities.
• Security Cookies: These assist with fraud detection and the prevention of unauthorised account access by identifying unusual login patterns or suspicious session activity.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will affect your ability to use the Platform. Analytical and functional cookies can be disabled without impairing core Platform functionality.

8 Data Retention

jiliko retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention principles apply:

• Active Accounts: Personal data associated with an active jiliko player account is retained for the duration of the account's active status and for a defined period after the account is closed, as required for legal and regulatory purposes.
• Financial Records: Transaction data, including records of deposits, withdrawals, and game activity, is retained for a minimum of five years following the relevant transaction date in accordance with applicable financial record-keeping obligations.
• Identity Verification Documents: KYC documents are retained for the period required by applicable anti-money laundering regulations, typically a minimum of five years following account closure.
• Support Communications: Records of support interactions are retained for a reasonable period to support dispute resolution and quality assurance, after which they are securely deleted.

When personal data is no longer required and no legal retention obligation applies, jiliko will securely delete or anonymise the data in a manner that prevents its recovery or reconstruction.

9 Data Security

jiliko implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and jiliko's servers.
• Encrypted storage of sensitive account credentials, including passwords, which are stored only in hashed form and are never stored or transmitted in plain text.
• Access controls that restrict internal access to personal data on a strict need-to-know basis, with role-based permissions enforced across jiliko's systems.
• Regular security assessments and monitoring of jiliko's infrastructure to identify and address potential vulnerabilities.
• Secure handling protocols for KYC documents and financial records, including restricted access and secure storage.

While jiliko employs robust security practices, no online platform can guarantee absolute security against all threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, jiliko will notify affected players without undue delay in accordance with its incident response procedures.

10 Your Rights

Subject to applicable law, you hold the following rights in relation to the personal data that jiliko processes about you:

• Right of Access: You have the right to request a copy of the personal data jiliko holds about you, together with information about how it is processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data be corrected without undue delay.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligation.
• Right to Restriction: You have the right to request that processing of your data be restricted in certain circumstances, for example while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where processing is based on your consent or on contract, you have the right to receive a copy of your personal data in a commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of jiliko's legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the jiliko support team at [email protected] with the subject line "Data Rights Request". jiliko will respond within a reasonable time and may require you to verify your identity before fulfilling a request.

11 Children's Privacy

The jiliko Platform is strictly for adults aged 18 and above. jiliko does not knowingly collect personal data from persons under the age of 18. If jiliko becomes aware that a minor has registered an account or submitted personal data, the account will be closed immediately, any associated data will be securely deleted, and any deposits will be returned in accordance with our account closure procedures.

If you believe that a person under 18 has accessed or registered on the jiliko Platform, please notify us immediately at [email protected] so that we can take prompt action.

12 Third-Party Links

The jiliko Platform does not contain links to third-party websites. All content and navigation on jiliko.biz is internal to the Platform. However, game providers whose products are available on jiliko operate their own servers and software environments. When you play a game supplied by a third-party studio, limited technical session data is exchanged with that provider as described in Section 6.2. jiliko is not responsible for the privacy practices of game providers beyond the contractual obligations they hold with jiliko.

13 Updates to This Privacy Policy

jiliko may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or the services we offer. When material updates are made, jiliko will post a notice on the Platform and, where practicable, send a notification to the email address registered to your account. The effective date at the top of this Policy indicates when the current version came into force.

Your continued use of the jiliko Platform following any update constitutes your acknowledgement of the revised Policy. If you do not agree with the updated Policy, you must stop using the Platform and may request account closure in accordance with the Terms & Conditions.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how jiliko handles your personal data, please contact our support team using the details below:

• Email: [email protected]
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Live Chat: Available within your jiliko account dashboard after login

For data rights requests specifically, please include "Data Rights Request" in the subject line of your email. jiliko is committed to handling all privacy-related enquiries promptly, professionally, and in full compliance with applicable data protection obligations.